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Customized Call Center Solutions

Total Card, Inc. (TCI) call center servicing is affordable with 100% U.S. based call center representatives thoroughly trained to provide both inbound and outbound support. In addition, TCI will customize our call center servicing for an experience that goes beyond basic customer care. Each client will receive hands-on support designed to meet exact business requirements for each product or service they offer their respective customers.

Inbound/Outbound Customer Care

At Total Card, Inc., we believe in premium customer care and treat all customers with the utmost respect and dignity. Our Customer Care Specialists can support inbound and outbound calls and have intimate knowledge of the products and services that are provided by each client. On-going training ensures that our representatives are well prepared as our clients' needs change.

1st & 3rd Party Collections

We provide our clients with the resources needed to sustain effective and consistent outbound collection campaigns that ensure effective management of clients' accounts. Total Card, Inc. is able to provide these services to our clients in a cost effective manner. Our proven success to generate revenue in the collections arena provides our clients with an effective avenue to manage their receivables via:

1st or 3rd Party Collections
Custom Dialer Strategies
Custom Letter Campaigns
Custom Email Campaigns
Internal/External Quality Assurance
Performance Based Incentives

Back Office Support

We can manage all aspects of your business with back office services including Billing Disputes, Charge Backs, Security/Fraud Investigations, Lost/Stolen Support, Correspondence Processing, Application Processing and Data Entry. Our specialists are experts in all of these areas to ensure superior quality support of your portfolio. We guarantee this support through our service level agreements.

Marketing Programs

Our Marketing expertise combines high value marketing material and cutting edge technology to increase your return on investment. We utilize the Internet, direct mail and e-mail to reach a broad range of customers, having originated over 1.5 million new accounts on behalf of our clients. Our team will work with you to implement and brand your product throughout all phases of the customer’s lifecycle, managing not only the acquisition of your customer, but the entire relationship.

Turn-key Prepaid Debit Products

Total Card, Inc. offers our clients alternative card programs such as a general purpose re-loadable prepaid debit product. A TCI managed prepaid debit program would provide revenue share to our clients in addition to:

Money management tools
Cash back rewards
Merchant Discount Programs
Fraud Compliance management
World class back office servicing

Web Solutions

Total Card Inc. offers a wide variety of options to support our clients' customers via the Internet. Products can be customized to each client’s specific needs and requirements. Our clients can maximize their revenues with our online payment portal, acquisition websites and real time connections to all major credit bureaus.